Privacy Policy
Reload Freight Systems · Effective date: October 12, 2026
This Privacy Policy explains how Reload Freight Systems ("Reload Freight Systems," "we," "us," or "our") collects, uses, and protects your information when you work with us as a shipper, carrier, or business contact, visit our website, or receive text messages from us.
Information we collect
- Contact information: your name, company name, email address, business address, and phone number, including mobile number.
- Business information: MC/DOT numbers, equipment types, lanes, rates, quotes, and shipment details you share with us.
- Consent records: the date, time, and method of your consent to receive text messages, and the representative who recorded it.
- Communications: emails, phone calls, and text messages exchanged with us.
- Website data: basic technical information such as browser type and pages visited.
How we use your information
- To offer loads, provide quotes, book and manage shipments, and send shipment status updates.
- To send text messages you have agreed to receive.
- To answer your questions and provide customer support.
- To meet legal, safety, and regulatory requirements.
Text messaging (SMS)
If you agree to receive text messages from Reload Freight Systems, we use your mobile number only to send you load offers, quotes, and shipment updates. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
How we share information
We do not sell your personal information. We share information only:
- With carriers, shippers, and receivers as needed to move a specific shipment.
- With service providers that help us run our business, such as our messaging, email, and hosting providers, who may use it only to provide those services to us.
- When required by law, or to protect our rights, our customers, or the public.
Data security and retention
We use reasonable administrative, technical, and physical safeguards to protect your information. We keep information only as long as needed for the purposes described above or as required by law.
Your choices
- Reply STOP to any text message to stop receiving texts.
- Contact us to access, correct, or delete your information.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above shows when it was last changed.
Contact us
Reload Freight Systems
Phone: +1 (601) 401-0607